Frequently Asked Questions
Find quick answers about pickup, delivery, and payment.
Pickup and Delivery
Currently we operate a delivery only model. This may change in the future and we would love to be able to offer a location to pick items up from. For now we want to keep pricing competitive so we have chosen not to invest in a fixed location.
We can certainly help, drop us a message and we can arrange for you to pickup.
Payment
We offer payment via Debit or Credit card, however if you would prefer to make a payment by bank transfer we can help you there. Drop us a line and we can send you an invoice with our bank details.
It is our policy to charge a bond. This helps us to minimize follow up invoicing for any consumed products like fuel, hire overage, excess cleaning or damage. In most cases your bond will be returned in full. A bond is not charged for customers on a trade charge account.
When booking online, the price of the hired gear is calculated as well as the bond, this charge is held against your card. It is only at the end of the hire when we process the invoice that the due amount is captured from your card and the rest is released back to your account.